1.   Mobile Broadband / CDU 550 General Questions.

1.1.1    What is Mobile Broadband 1x EV-DO?

Wireless Mobile Broadband is a Sprint supplied packet data service operating in areas of its CDMA network (for coverage maps see http://www.sprint.com/). Mobile Broadband has its own internet domain meaning the user will not need to subscribe to a separate internet service provider (ISP) to gain access to the internet via the CDU550 USB modem.

The CDU550 will eliminate the need of a wire line (PSTN) computer modem which, typically, offers data speeds of up to 56kbps. The Mobile Broadband modem will offer data speeds averaging 300-600kbps wirelessly "over the air "within coverage areas. Should the user wish to solely use the CDU550 USB modem for both mobile (on the road) and fixed (home) use, there is no need to continue with existing ISP monthly charges except in circumstances where the user wishes to retain their dedicated email address. In this instance a minimum monthly charge is required to be paid to the ISP to maintain the email address.

1.1.2    What is the difference in speed in a Mobile Broadband 1x EV-DO coverage area to that of 1x High Speed Internet?

Speed differences between the two concern downloading data. Mobile Broadband 1x EV-DO provides average speeds of 300-600kbps and 1x High Speed Internet provides average speeds of 60-100kbps. Uploads speeds for the two are the same, running at speeds of 60-100kbps.

1.1.3    What areas have Mobile Broadband 1x EV-DO coverage?

For up to date maps of Mobile Broadband coverage visit Sprint's CDMA website: http://www.sprint.com/.

1.1.4    What happens when my data session goes from EV-DO to 1x?

If you leave an area with Mobile Broadband 1x EV-DO coverage, and enter an area with 1xRTT coverage, the handover is seamless. You will notice the coverage icon will change from DO to 1X, and the speed will drop from Mobile Broadband speeds, to 1xRTT speeds.

1.1.5    What happens if I go from 1x to EV-DO?

If you are in a 1x mode, and traveling into an area where there is Mobile Broadband available, the CDU550 WILL ONLY automatically change to DO mode if your CDU550 is in dormant state (no activity has been registered for 20 seconds). Otherwise, you must manually reconnect the CDU550. For more information on the dormant state, please refer to the user manual.

1.1.6    Can I get a Sprint email account?

If you are changing to Mobile Broadband from your existing ISP, and need a new email service, Sprint.com provides a free web based email service that you can use. For more details please see http://www.sprint.com/.

1.2.1    What is the Franklin Wireless CDU550?

The CDU550 is a USB modem offering incredible wireless data speeds. Using Sprint's Mobile Broadband CDMA network, it's the ideal solution for on the go communications.

1.2.2    What are the benefits of using a Franklin Wireless USB Modem?

Using a Franklin Wireless USB Modem allows the user to wirelessly connect a laptop directly to the Internet, Intranet, corporate e-mail or a host of other corporate applications - without the need for a wireless phone or landline connection. Using a Franklin Wireless USB Modem to wirelessly access key corporate applications while on the road allows users to increase their productivity, efficiency, and effectiveness while away from the office.

1.2.3    What Operating Systems does the CDU550 support?

• Windows 2000
• Windows XP
• Mac OS X (10.3.9 or later versions of Mac OS X)

*** DO NOT INSTALL THE CDU550 ON WINDOWS ME. This CAN cause issues with the operating system. ***

1.2.4    What are the minimum system requirements to use the CDU550?

Operating system as above
• Connection: USB Port
• Disk Drive: CD ROM
• Processor: 667 MHz or faster
• Memory: 128MB RAM
• Disk Space: 100 MB

1.2.5    Can I put an external antenna on the CDU550?

No, The CDU550 does not have the functionality for connecting a high gain antenna to it.

1.2.6    Why is the Y USB cable supplied?

The CDU550 is provided with a system whereby by connecting both USB ends, the modem receives more power thereby extending its signal strength slightly. This is only really necessary in fringe coverage areas. Please see the manual for a complete guide to connecting your CDU550.

1.2.7    Can I make voice calls from the CDU550?

No, you can not make a voice call from the CDU550.

2.   CDU 550 Troubleshooting.

2.1.1    I get a "Modem not found" error.

• Check under Phones and Modems option in the Control Panel and verify if the CDU550 is listed.
• If the CDU550 is not listed, uninstall the software using the uninstall feature, close all other software (hot sync/active sync) and then try re-installing the Application Software (see Software Installation Troubleshooting).
• Please contact Franklin Wireless if you are still having problems on 858-623-0000 or Sprint Support on 1-800-SPRINT1.

2.1.2    What do I do when trying to connect I get a error message saying ¡°there was a hardware failure in the modem (or other connecting device)?

• Check if the LED on the modem is on.
• Close the Application Software, unplug the modem, restart the computer and plug it back in. Try connecting again.
• Re-install the software.
• Please contact Franklin Wireless if you are still having problems on 02 9707 2000 or Sprint Data Support.

2.1.3    Where can I download the latest software for this modem?

• The latest Application Software is available on the Franklin web site, http://www.fklt.com
• Download the Windows Installation file.
• Unzip and copy it to a folder.
• Remove the CDU550 from the PC.
• Uninstall any previous CDU550 Software from the PC.
• Restart the PC.
• Run the new setup.

2.14    How can I find out what the icons mean on the software?

In the CDU550 user manual, there is a complete guide to the icons and what they mean. The user manual is available from Franklin¡¯s website, http://www.fklt.com/, and should also have come with the CDU550 in printed form, and on the CD.

2.1.5    Can I load the software on more than one computer?

Yes. The CDU550 Application Software can be loaded on any number of computers, provided they all meet the minimum system requirements.

2.1.6    How can I tell what type of data session I am in?

The Franklin CDU550 is compatible with Mobile Broadband (DO) and 1xRTT. The application software will show you what type of coverage you have with either a DO, a 1x, or a 2G icon in the top right hand corner of the software.

2.1.7    My Computer crashes when I try to connect, what do I do?

• Download the latest version of the CDU550 software from http://www.fklt.com.
• Uninstall any previous versions of the CDU550 software.
• Delete the Franklin CDU550 folder (located either under c:\ or under c:\Program Files\Sprint).
• Restart your computer.
• Install the new version of the software.
• Please contact Franklin Wireless if you are still having problems on www.fklt.com or Sprint Data Support.

2.1.8    After connecting I get disconnected straight away with an error "Packet Data Session Terminated by Network" .

This error occurs when there are existing network connections that cause interference with the CDU550 connection.

To fix this problem, open the Control Panel (Start -> Control Panel), then go to "Network Connections". You now need to disable any "LAN", "WAN", or "High Speed Internet" connections listed here. To do this, simply right click on the connection, and select disable.

If this problem persists, please contact Franklin Wireless on www.fklt.com or Sprint Data Support.

2.1.9    Which applications are well suited for using a Franklin Wireless USB Modem CDU550?

Email, Internet, intranet/extranet, and corporate LAN access, as well as enterprise applications such as VPNs, Field Service, and Sales Force Automation/Customer Relationship Management applications.

2.2.1    Dial up connection does not work. Fails when verifying user name and password.

• Check whether the modem's light is on. If it is on solid red, this indicates that there is no CDMA coverage in that area.
• Click the "Restore defaults" button for the dial-up properties (restores username and password to factory default)
• Make sure the card is registered or assigned a service from Sprint.

2.2.2    Browser Error: Web Browser displays this error message "Page can not be displayed".

• Check if you have a network connection established.
• Disable any Firewall software (including any Windows firewalls)
• If using Windows XP or 2000, "click"on start then "click" on all programs then "click" on accessories and finally "click" on Command prompt. When in DOS, type Ping Sprint.com -w 10000 and press "Enter". In most cases you should get four replies. If you receive replies, your internet connection is working correctly. Try and access another web page. If the ping command does not respond, try and re-issue the command ? if this does not work, please contact Franklin Wireless on http://www.fklt.com/ or Sprint Data Support.
• If the response is "Host unreachable". Disconnect the CDU550 and try reconnecting.

2.2.3    I just activated my CDU550. But I can not connect to Internet.

First, make sure that Franklin Connection Manager shows "Mobile Broadband:Disconnected". If it is connected you can disconnect it by pressing "Stop" button. Then click on "Menu" on the top left of Franklin Connection Manager. Select "Device Info & Diagnostics". And press "Update User Profile" button on the left bottom, and your will see "Mobile Broadband:Updating User Profile...". Please be patient until you see "Mobile Broadband:Disconnected". Now you are ready to enjoy your Internet connection by pressing on "GO" button.

Most of the time this problem occurs when a user closes the Franklin USB Connection Manager before it completes activation process. It is not enough to press "Finish" button at the last activation Wizard dialogue box with "Success" message. You have to wait while the system updating user profile; you can see "Mobile Broadband:Updating User Profile..." on LCD display panel. You must wait until you notice "Mobile Broadband:Disconnected" message.

Please contact Franklin Wireless if you are still having problems on 858-623-0000 or Sprint Support on 1-800-SPRINT1.